Create Campaign
Campaign
This feature allows the user to Create, set up, and monitor call campaigns, including defining parameters like target, call routing rules, and DID number mapping.
There is information given in the below field at the end of this module. To create a campaign, Follow below steps:
Click on the Create Campaign button.
Enter the desired campaign name and click on Create button or Click on cancel button to cancel the campaign.
After clicking on Create you will be redirected to the General Information Page.
General Information
On the general information page you will get the following fields and the user has to fill some fields and there are also notes about every field in details at the end:
Campaign ID: The system will automatically generate a unique ID for the campaign. You can copy this by clicking on the copy button (Fixed).
Flag previous calls on (Dropdown): The user can flag previous calls on the below constraints:
Call length: Advertisers can flag the calls based on their duration by clicking on the call length option.
Connected: Advertisers can flag the calls which were successfully connected by clicking on the connected option.
If connected or length is not selected in the dropdown, the Previous call feature will be disabled.
Previous caller identification: The advertiser can flag the campaign according to the previous callers time(Hrs).
Previous caller direction: Flag the direction of previous caller interactions based on call direction.
To same route: If the call was from the same direction.
To different route: If the call was from a different direction.
Length: If the Advertisers have selected the Call Length option then the user has to specify the length (in seconds).
Name: Shows name of Campaign (Prefilled).
Call Recording (Toggle Button): You can enable or disable the call recording option.
If call recording is turned on, the system should check if the purchased plan allows recording. If the recording is allowed but the user doesn't have sufficient balance in the wallet, the call should not be recorded.
Audio Type (Drop Down): If the advertiser enabled the call recording option, This option will appear. There are 2 options available:
Mono: Advertisers can hear the caller and callee from both sides.
Stereo: Advertisers can hear the caller from the left side and callee from the right side of their headphones.
Set up number of call attempts: Advertisers should be able to specify the maximum number of call attempts the system should make if it fails to route the call to termination.
The call attempts should be limited to the specified count.
Click on the next button or click on the cancel button to cancel the event.
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